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Help Center

FAQs

Delivery

How long will it take for my order to arrive?

If my order is takes too long to arrive, What should I do?

If the courier comes to deliver my item and I am not home, where will it go ?

Working for Swift Falcon:

Do you have any jobs available?

Refunds

What is your returns policy?

How long does it take to return an item?

My account was used by someone else, can I get my money back?

If I want to return my item, will I have to pay for it and will I be reimbursed?

If my item is not the right size, will I get a full refund?

My item has arrived but it's damaged, what now?

My item has arrived but damaged, what now?

Placing an order

How do I know what size to get?

I already placed my order but the postal code is incorrect, can I still fix it?

I ordered more than one item but it has arrived on different days. Why?

Using Discount codes.

How do I use my discount code?

How often can I use my discount code?

Can I use more than one discount code at a time?

Do you offer student discount?

My promo code isn't working?

Signing up and logging in

How will my information be used?

I can't login, what should I do?

Contact us

How do I get in touch? How can I contact you if something goes wrong?

I want to delete my Swift Falcon account. How do I do it?