Returns and Refunds
You have the right to cancel an order even before it has been dispatched, and a full refund will be issued to your account. If it has already been dispatched, please read the full returns policy
Our policy lasts for 14 days. You may return any order within 14 days after receiving your package. Please note that if your item is faulty, we will issue you a refund but the item must be unworn, in a resalable condition with all tags still attached and in the original packaging. Once the refund process has been completed, your money will be in your account within 10 working days however, this may only take up to 48 hours.
Please note we do not cover any postage costs if you wish to return a product back to us.
If 14 days have passed since the arrival of your package and you have not made us aware that you wish to return or would like a refund for your item/s then unfortunately we cannot return your item(s) and we will be unable to issue you a refund or exchange. After an item has been shipped, and you’re unsatisfied for any reason, you can always contact us for further assistance.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and any seals must remain intact.
To complete your return, we require a receipt or proof of purchase in your name.
Please do not send your purchase back to the manufacturer.
Several types of goods are exempt from being returned. Such as intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
We will not issue a refund in the following cases:
You knew an item was faulty when you purchased it. i.e. from our ‘Swift Used’ or second hand items list.
If you damaged an item by trying to repair it yourself or getting someone else to do it (you may still have the right to request a repair, replacement or partial refund)
If you no longer want an item (even if it is bought as a gift) e.g. because it’s the wrong size or colour; unless you bought it without seeing it due to an error on our behalf. We can only issue a refund to the person who bought the item
Refunds process (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a payment will be made to your credit card or original method of payment, within a certain amount of days. However, if it is rejected you will have the right for an exchange without financial refund, or decide to keep the original product. You may be charged for postage and packaging.
You can choose to refund or exchange if an item has a fault. Faulty means, the item is unusable, does not do what it was advertised to do, isn’t working properly, damaged upon delivery (If the damage has been made by the shipping company, we may not be able to process a refund, you may have to follow this up with the shipping company)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first double check your bank account.
Next contact your bank or card provider. There is often some processing time before a refund is issued or visible in your account.
If you have done followed these steps and you still have not received your refund, please contact us at email@example.com
Sale items (if applicable)
Both regular priced items may be refunded, and on sale or discounted items.
Exchanges (if applicable)
We will only replace or exchange items if they are defective or damaged. If you need an exchange it for the same item but in a different size or colour, please send us an email at firstname.lastname@example.org, we will reply with a shipping address for your refund.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift card for the value of your return. Once the returned item is received, a gift coupon or voucher will be emailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the giver and they will find out about your return.
To return you order please send us an email at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If we do not receive your returned item for any reason, we will unfortunately be unable to process your refund. It will remain your responsibility to track the item with the shipping company.
If there is anything you don’t understand or would like clarification, please don’t hesitate to email us on firstname.lastname@example.org